Refund Policy – MERZI ENERGYS

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At MERZI ENERGYS, we are committed to providing transparent and reliable third-party utility assistance services. Please review this Refund Policy carefully before submitting any payment or service request.

By using our platform, you acknowledge and agree to the terms outlined below.

MERZI ENERGYS provides third-party assistance services related to:

• New utility connection requests
   
• Starting or stopping utility services
   
• Utility bill payment assistance
   
• Utility account guidance and administrative support
   

MERZI ENERGYS is not a utility provider and does not control utility company decisions, billing systems, or service timelines.

Refunds may be issued, at the sole discretion of MERZI ENERGYS, under the following circumstances:

• Duplicate payments submitted in error for the same service
   
• Payment processing failures caused directly by our system
   
• Unauthorized transactions, verified after internal review
   
• Service requests not initiated due to a confirmed platform error
   

All refund requests are subject to verification and approval.

Refunds will not be issued for the following:

• Successfully processed assistance services
   
• Payments submitted with incorrect utility account information
   
• Utility service delays, denials, or actions taken by utility providers
   
• Fees related to administrative, processing, or facilitation services
   
• Customer dissatisfaction with utility provider decisions
   
• Failure to meet utility provider requirements
   
• Change of mind after a service request has been initiated
   

Once a service request or payment assistance has been submitted to a utility provider, it is considered non-refundable.

MERZI ENERGYS is not responsible for:

• Utility provider billing errors
   
• Service activation or disconnection timelines
   
• Late fees, penalties, or service interruptions imposed by utilities
   

Refunds cannot be issued for outcomes controlled by utility providers.

To request a refund, customers must contact our support team and provide:

• Full name used on the transaction
   
• Payment reference or transaction ID
   
• Date of payment
   
• Reason for the refund request
   

📧 support@merzienergys.com

Incomplete requests may delay review or result in denial.

All refund requests are reviewed on a case-by-case basis.
MERZI ENERGYS reserves the right to:

• Request additional information
   
• Deny refund requests that do not meet eligibility criteria
   
• Limit refunds in cases of repeated or suspicious activity
   

Approved refunds are processed within 7–10 business days, depending on:

• Payment method used
   
• Banking institution processing times
   
• Payment processor policies
   

MERZI ENERGYS is not responsible for delays caused by banks or payment processors.

Customers are encouraged to contact MERZI ENERGYS before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in:

• Account suspension
   
• Loss of access to future services
   
• Additional investigation fees
   

MERZI ENERGYS reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of the platform constitutes acceptance of the updated policy.

For refund-related questions or assistance, contact:

📧 support@merzienergys.com
🌐 https://www.merzi.online